This document describes O-Nord’s rules regarding the management, processing and storage of personal data submitted as part of the O-Nord services.
The term “personal data” means information associated with an individual’s name or personal identity, as opposed to information associated with a commercial entity.
Data submitted via the O-Nord website and/or through the O-Nord services must not include sensitive personal data, such as government identifiers (such as social security numbers or driver’s license numbers), personal credit card or bank account, medical records, or healthcare claim information associated with individuals.
1.Case of data directly collected through the site www.o-nord.com (your personal data)
Consent
By submitting personal data to the site www.o-nord.com you agree that O-Nord collects and/or processes, stores and uses this data in accordance with the rules set out below.
Identity of the data controller
The personal data collected on this site are collected by the company O-Nord, a simplified joint stock company with capital of 10,000 euros, registered with the RCS of Melun under number 904 683 729 and whose head office is located at 26 Allée de l ‘Orient – 77870 Vulaines-sur-Seine.
Data that may be collected on the site
O-Nord collects and processes the following data: e-mail, title, first name, last name, country, intra-community VAT number if applicable, password, postal address, telephone number, IP address(es) and domain name , connection data and browsing data when you authorize it, order histories, complaints, incidents, subscription information and correspondence on our site. The mandatory or optional nature of the data (to be able to finalize your registration and provide you with our services) is indicated to you during collection by an asterisk. In addition, certain data is collected automatically due to your actions on the site (see the paragraph relating to cookies).
Recipients of your data
The personal data concerning you collected on the site is intended for O-Nord. They may be transmitted to subcontracting companies that O-Nord may use in the context of the performance of its services.
O-Nord does not sell or rent your personal data to third parties for marketing purposes, without your express consent.
In addition, O-Nord does not disclose your personal data to third parties unless (1) you (or your account administrator acting on your behalf) make a request or authorize the disclosure; (2) this disclosure is required to process transactions or provide services that you have requested (e.g., for the purposes of verifying your shipping practices or in connection with the processing of a purchasing card with credit card companies); (3) O-Nord is required to do so by a governmental authority or regulatory body, in the event of a judicial requisition, subpoena or other similar governmental or judicial requirement, or to establish or defend a legal claim; or (4) the third party acts as an agent or subcontractor of O-Nord in the performance of the services (for example, O-Nord uses the services of a telecommunications company).
The main objective of collecting your personal data is to provide you with a safe, optimal, efficient and personalized experience. To this end, you agree that we may use your personal data to:
- Provide our services and facilitate their operation, including by carrying out checks on you to do so ;
- Resolve possible problems and disputes and improve the use of our site and our services ;
- Personalize, evaluate, improve our services and content ;
- Analyze the volume and history of your use of our services ;
- Inform you about our services and those of our partner companies, through marketing (newsletter in particular) and/or promotional offers, with your agreement ;
- Prevent, detect and investigate any potentially prohibited and illegal activities or activities contrary to good practices, and enforce our general conditions of use;
- Comply with our legal and regulatory obligations.
Newsletter and marketing emails
You can unsubscribe from our newsletter or marketing emails by following the unsubscribe links in each of these emails. You can also contact us at info at o-nord.com.
Email tracking
We can, without this being systematic, analyze and track the click-through rates/opening rates of the emails we send to you to measure the performance of our email campaigns.
Testimonials
O-Nord publishes on its site a list of Customers & Testimonials including information on the names of customers, their titles and the name of their company if applicable. O-Nord undertakes to obtain authorization from each customer before publishing any information or testimony.
Your rights resulting from the Data Protection Act
In accordance with the Data Protection Act of January 6, 1978 as amended, you have the rights of opposition, access and rectification of data concerning you which you can exercise with O-Nord, by email at the address: info at o-nord.com. Your requests will be processed within 30 days.
You can also modify the data concerning you yourself at any time by logging into https://www.o-nord.com and clicking on “edit my profile” or contact us at info at o-nord .com.
In accordance with current regulations, your request must be signed, accompanied by a photocopy of an identity document bearing your signature and specify the address to which the response must be sent.
Cookies
As a general rule, O-Nord uses cookies to improve and personalize the site and/or measure its audience. Cookies are files saved on your computer’s hard drive when you browse the Internet and in particular the site. A cookie is not used to collect personal data without your knowledge but to record information relating to your navigation on the site which can be directly read by O-Nord during your subsequent visits and requests on the site.
If you choose to refuse all cookies, your navigation will be reduced to access certain pages of the site.
The purpose of the cookies used by O-Nord is to enable or facilitate communication, to enable the provision of services requested by users, to recognize users during a future visit, to personalize the site for users, to secure the payments that users may be required to make, to record the language spoken by users or other preferences necessary for the provision of the requested service and to allow O-Nord, internally, to carry out analyzes of page traffic. information on the site in order to improve its content, monitor open rates, click-through rates and bounce rates at the individual level.
By default, cookies are not automatically installed (with the exception of cookies necessary for the operation of the site and O-Nord services, the installation of which is indicated to you by a banner). In accordance with applicable regulations, O-Nord will require your authorization before implementing any other type of cookies. In order to avoid any inconvenience caused by these systematic requests for authorization, and to benefit from uninterrupted browsing, you can configure your computer to accept O-Nord cookies or we can memorize your refusal or acceptance relating to certain cookies. . Please note that without certain cookies, O-Nord cannot guarantee certain services. By default browsers accept all cookies.
When you access, by clicking on their advertising banners or links, third-party sites advertising on the O-Nord site, or possibly when you view these advertisements, cookies may be created by the companies distributing these advertisements. These third parties who may use cookies as part of O-Nord’s services (partners, advertisers or other third parties providing content or services available on the O-Nord site) are responsible for the cookies they set and these are their cookie provisions that apply. O-Nord assumes no responsibility for the possible use of cookies by these third parties. For more details, you are advised to consult their policy regarding the use of cookies directly on these advertising sites.
2.Case of data from third parties, collected and submitted by you as part of the use of the services provided by O-Nord: Distribution lists and e-mailing campaigns
O-Nord has access to all the information contained in the e-mail distribution lists that you create under your account, as well as to the subject and content of the e-mails that you send to your distribution lists to through O-North services.
Data is stored on secure servers and only a limited number of authorized people can have access to your distribution lists, including for support service purposes.
You can easily retrieve your distribution lists by clicking on the “export button” from your O-Nord account at any time.
Under no circumstances does O-Nord sell, share or rent your mailing lists to third parties, nor use them for purposes other than those set out herein. We will use information from your mailing lists only for legal requirements, to bill and collect summaries for our own statistics and for the purposes of providing you with customer support.
If you expressly consent to this, the use you make of your distribution lists, the subject and content of the emails you send to them from O-Nord services as well as the behavior of the recipients of these emails may be subject to analysis and monitoring, in particular opening rates, click rates and bounce rates at the individual level, in order to allow you, if you subscribe to a specific O-Nord service, to refine and improve your e-mailing campaigns (behavioral marketing).
You are reminded that, as the creator of the mailing lists, e-mailing campaigns, associated SMS or fax campaigns, you are the data controller within the meaning of the Data Protection Act of January 6, 1978 as amended, O-Nord only acts here as a simple service provider. As such, it is your responsibility to:
- Make all necessary declarations to the CNIL and comply with all regulations in force, in particular the provisions of the Data Protection Act of January 6, 1978 as amended,
- Obtain consent from data subjects when collecting their personal data,
- You ensure that you have authorization to use the personal data collected in accordance with the purposes sought and that you refrain from any unauthorized use.
3.Data retention
The data collected by O-Nord for the purposes of carrying out its contractual obligations are kept in active databases as long as you are a customer of O-Nord whose services you use (the contract binding you to us is not terminated) and for a period of one (1) year after the cessation of our relations, in accordance with the regulations in force. Data relating to your emailing campaigns is kept for a period of one (1) year.
However, O-Nord makes no commitment to store this data indefinitely. You can access some of them as long as You have an active account and for a variable period depending on the type of data. The data may be deleted at any time, in accordance with the provisions set out above.
4.Location of data storage and transfers
The hosting servers on which O-Nord processes and stores the databases are exclusively located within the European Union. O-Nord undertakes not to transfer data outside the European Economic Area and/or third countries recognized by the European Commission as ensuring an adequate level of protection.
Finally, O-Nord undertakes to inform you immediately, to the extent that we are legally authorized to do so, in the event of a request from an administrative or judicial authority relating to your data.
5.Security
As part of its services, O-Nord attaches the greatest importance to the security and integrity of its customers’ personal data. Thus, and in accordance with article 34 of the amended Data Protection Act, O-Nord undertakes to take all necessary precautions in order to preserve the security of the data and in particular to protect them against any accidental or unlawful destruction, accidental loss, alteration, distribution or unauthorized access, as well as against any other form of illicit processing or communication to unauthorized persons. To this end, O-Nord implements industry standard security measures to protect personal data from unauthorized disclosure. Using industry-recommended encryption methods, O-Nord takes the necessary steps to protect payment and credit card information. Furthermore, in order to avoid any unauthorized access and to guarantee the accuracy and proper use of the data, O-Nord has put in place appropriate electronic, physical and supervisory procedures to safeguard and preserve the data. collected through its services. These measures include the following:
- Multi-level firewall,
- Proven anti-virus and detection of intrusion attempts,
- Encrypted data transmission using SSL/https/VPN technology
However, no one can consider themselves completely safe from a hacker attack. This is why in the event that a security breach were to impact you, O-Nord undertakes to inform you as soon as possible and to make its best efforts to take all possible measures to neutralize the intrusion and minimize it. the impacts. In the event that you suffer damage due to the exploitation of a security vulnerability by a third party, O-Nord undertakes to provide you with all necessary assistance so that you can assert your rights and obtain compensation. Furthermore, if, exceptionally, the damage suffered resulted in part from serious fault or negligence on the part of O-Nord, you could obtain compensation from O-Nord within the limit of the liability limit referred to in the general conditions of ‘use.
It should be kept in mind that any user, customer or hacker discovering a security breach and the operator is exposed to criminal sanctions and that O-Nord will take all measures, including through a filing of complaint and/or legal action, to preserve the data and rights of its users and its own and to limit its impact as much as possible.
In general, if you have any questions about the security of our website, do not hesitate to contact us at info at o-nord.com
6.Modification of the Privacy Policy
O-Nord reserves the right to make changes to this Privacy Policy, particularly in accordance with changes to laws and regulations in force. The modifications made will be notified to you via our website or by e-mail, wherever possible at least thirty days before they come into force. We recommend that you check these policies from time to time to stay informed of our procedures and policies regarding Personal Information.
7.Contact us
Any questions regarding this Privacy Policy should be addressed directly to O-Nord by email at info at o-nord.com or by mail to:
O-NORD – Privacy policy
26 Allée de l’Orient – 77870 Vulaines-sur-Seine